Newsletter – October 2008
Editorial – The need for Carrots
If we want to build a winning nation, I would
suggest that we have to bring about a change in government's attitude towards
business. We need to urge government to use more carrots and
fewer sticks in dealing with compliance issues. Business is being hammered
from all sides and yet is expected to foot the bills for the country's
development through PAYE, VAT and company tax.
SARS can charge penalties and interest on late
payment of tax, but does not reciprocate when they owe us money. In fact
the system is so in their favour that they can sit on money due to a person or a
company indefinitely if they wish. In addition, they are not transparent,
as they are not issuing receipts for taxes paid and often issue claims for
monies they believe are outstanding years after the incident. This means
that the "victim" has to go through paperwork dating back years to prove that
SARS is incorrect –at their own expense. Meanwhile SARS has chalked up
penalties and interest with gay abandon.
I see a major inequity here and most SMEs haven't
got the funds or the time to tackle this at the Constitutional Court.
In addition, accessing real funding for training
young people on the job is close to impossible if you are an SME. The
farce of the SETAs around the skills development levies and claim for training
is a tragedy. Most companies actually doing training of their employees on
the job at SME level cannot claim and their efforts receive no recognition.
We are in a skills crisis. Please join
forums on the Internet discussing this and push for a rethink on SETAs and how
we handle skills development in the future.
Green Tips
The good news is that SA is exhibiting a green
car which runs on an electric battery –in Europe. We are really on the ball
with solutions here. It brings to mind the fact that we were well ahead in
IT skills in 1994. Those pioneers all were head-hunted out of SA and this
trend has continued. Somehow, we do not place sufficient value on our
achievers in SA. Is there anything we can do as business people to change
this?
Do we need to set up a forum? Approach
government? Set up our own centres of excellence within our companies?
"PLEEEEEEASE READ!!!! it was on the news! & CarteBlanchh"
"Dear Friends;
Please do not take this for a junk letter. Bill Gates is sharing his fortune. If
you ignore this, You will repent later. Microsoft and AOL are now the largest
Internet companies and in an effort to make sure that Internet Explorer remains
the most widely used program, Microsoft and AOL are running an e-mail beta test.
When you forward this e-mail to friends, Microsoft can and will Track it (If
you are a Microsoft Windows user)? For a two weeks time period. For every person
that you forward this e-mail to, Microsoft will pay you $245.00 For every person
that you sent it to that forwards it on, Microsoft will pay you $243.00 and !
for every third person that receives it, You will be paid $241.00. Within two
weeks, Microsoft will contact you for your address and then send you a check."
...thus reads this hoary old
hoax received again recently.
Friends, please check the truth of chain-letter e-mails you get, and don't just
forward them! You look a right charley when someone points out that
you've been had. This hoax is documented on Snopes at
https://www.snopes.com/inboxer/nothing/billgate.asp and
TruthOrFiction at
https://www.truthorfiction.com/rumors/m/msoffer.htmm as you can
check in seconds.
No, Bill Gates was not sharing his fortune four years ago, and he isn't now either. Microsoft can't
track e-mails sent to third parties and they are not going to pay you
over a thousand Rand for forwarding an e-mail! Did you see it on the news? Or
CarteBlanchh (sic)? Forget the testimonials from people you can't verify: If it seems too good to be
true, it probably is. Let's use a little common sense, please!
Microsoft Outlook Tip
If you are going to send e-mails to all and
sundry, we suggest you use BCC instead of CC. That way you don't get
everybody seeing everybody else's e-mail address (and spamming them too, or
e-mailing them to complain about you!). If you are using Outlook and can't
see the BCC box, click View > BCC Field.
Excel Tips #58 – Array Functions III (LINEST)
Last time we looked at the Array Formula, TREND. LINEST
is a similar function. Both fit a least-squares straight line to your
data. Where TREND gives you values on the line, LINEST gives you the
equation of the line.
You will recall from High School maths that the equation for a straight line is:
y = mx + b. LINEST gives us "m" and "b".
The syntax is =LINEST( Known Y-values, Known X-values) –note
that Y comes first here, as for TREND.
Let's rework our rather forced example from last time, predicting the
petrol price.
Enter into Excel, or copy from here, columns A and B of the following data,
and the column headings:
|
|
A |
B |
C |
D |
E |
|
1 |
Month |
R/litre |
m |
b |
y = mx+ b |
|
2 |
4 |
R 9.22 |
0.332286 |
7.7218095 |
R 9.05 |
|
3 |
5 |
R 9.33 |
|
|
R 9.38 |
|
4 |
6 |
R 9.33 |
|
|
R 9.72 |
|
5 |
7 |
R 10.40 |
|
|
R 10.05 |
|
6 |
8 |
R 10.20 |
|
|
R 10.38 |
|
7 |
9 |
R 10.81 |
|
|
R 10.71 |
To find m and b for the straight line fitting the data, select cells C2:D2 (remember, we are going
to enter the formula into a range of cells). Type the formula
=LINEST(B2:B7,A2:A7)
and press Ctrl+Shift+Enter together. In each of the cells you will see
the formula in braces {}, and the values that Excel calculates shown in
red above.
To work out our straight line, we plug the values of m and b into the equation
y = mx + b. In cell E2, enter the formula =$C$2*A2+$D$2 (press F4
to get the dollar signs, making the cell address absolute so that it does not
change when you copy it down). You now have your predicted values
(shown in blue above) and, remarkably, they exactly match the
values calculated with TREND!
By the way, if you think a logarithmic (exponential) curve would fit your data
better than a straight line, use LOGEST instead of LINEST, or
GROWTH instead of TREND.
Maximizer 10
Maximizer 10 offers mobility for the sales force, strong customer tracking and marketing facilities.
Please phone Judith to obtain more details or e-mail her on
info@softwareafrica.co.za
Judith's "complaint" - Maximizer is so stable and easy to use that we get almost
no support calls following the user training! Customer's happiness is
ensured!
Maximizer Tip
Using it to build your business
Did you know that you can move hot list tasks from
your list to that of another user? This means that you an ask people to
handle a customer need more appropriately than you can yourself. I use
this feature often as I am very often not in the office and cannot phone people.
By asking my staff to follow up instead, I ensure continuity in the
relationship. It also increases my company's knowledge of our customer
base.
When creating a hot list task, look at the Assigned to drop down and
there change the assignment to the person you want to handle it. In order
to do this you must have access to that person's hot list.
Rick's Favourite Riddle
Q: What do you get when you cross an elephant
with a jar of peanut butter?
A: You either get a jar of peanut butter that
never forgets, or an elephant that sticks to the roof of your mouth.
Remember: We can Help you with:―
- Automating your processes with a custom program or database.
- Solving your Maximizer, Access, Excel, Word, Visual Basic, and even Lotus 123 problems.
- Training your company on Maximizer, Excel, Word, Access and Windows (all
levels from beginners to Programming).
- Software: We re-sell and support various CRM, timesheet, scheduling, and
productivity programs.
- Your corporate image with a set of templates on Word or Excel, linked to your address list.
All
the Best from the team!
Judith and Rick
Directors, Communication in Action (Pty) Ltd t/a Software Africa
PO Box 987, Gallo Manor, 2052 South Africa.
Tel: 011 802-2685. Fax: 011 802-4576 and 086-635-7902/3. Cell: 082 389-3481/2. E-mail: info@softwareafrica.co.za
This entire newsletter is
Copyright© 2008 Communication in Action (Pty) Ltd.
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Newsletter
–
November 2008
Editorial – World melt down?
Or golden opportunity? In the face of the credit crisis which has hit
the USA particularly hard and impacted on Europe to a lesser degree, where does
South Africa stand? So far as I can gather from presentations and
commentaries, SA has benefited from the implementation of the National Credit
Act. This may have curtailed the rapid downhill slide into greater and
greater debt by tightening up the conditions, under which credit may be granted,
in good time.
Repossessions of vehicles and houses are high currently. On the plus
side, we do not seem to have a crisis with our banking sector. So now,
perhaps, we have a golden opportunity to plan wisely for 2009; structure our
efforts to bring our businesses into greater efficiencies through innovation in
the workplace and in how we work.
The recent improvement in broadband access, greater bandwidth and greater
speeds; voice over IP; teleconferencing solutions; remote connectivity to walk
your customer through a product demonstration and obtain their feedback and buy-in
– all these opportunities are saying that we can still give the service and the
presentation we want to give without travelling great distances. Support
can be done remotely as well, even installation. One company I
spoke to recently is doing installations in Eastern Europe from their UK
offices!
Where are some of our opportunities? Definitely in green solutions,
recycling and solar development, but also in water treatment and sewerage plant
treatment. If the latter sounds yuk, just stop to consider what is
happening. Untreated sewage is flowing into our scarce fresh water
resources and polluting them. Soon we will not have potable fresh water
because of this and we will be well advise not to swim in rivers, streams, dams
or the sea.
South Africa is a water scarce country. We have the challenge of
developing solutions that will preserve our fresh water; create greater flows -
get rid of those plantations and heavily paved settlements!
Green Tips
When you walk along the Braamfontein Spruit, Sandspruit, or another of our
waterways in Johannesburg and see illegal dumping or sewers overflowing, call
Johannesburg Water's Technical Department directly on 011 688-1500. This
means you don't have to use the increasingly moribund and useless "Joburg
Connect" (011 375-555).
Microsoft Outlook Tip
It looks professional if all your e-mails have your contact details at the
bottom. You can set Outlook to automatically fill in a "signature" for you at the
bottom of new e-mails, and a different (e.g. shorter) one for replies. In fact it is a legal requirement that your company registration number appear
on all official correspondence. Some companies use it for their e-mail
disclaimer, too.
To set up signatures, use Outlook's Tools > Options > Mail Format
(tab) > Signatures.
Excel Tips #59 – Array Functions IV: TRANSPOSE
We continue looking at Array Formulas, entered into several cells at once
using Ctrl+Shift+Enter together.
We all know (I hope) about Copy-Paste-Transpose (Edit > Copy, Edit > Paste
Special: Transpose (checkbox) OK). This lets you take a block of data and
"flip" it, changing the rows to columns and the columns to rows.
Copy-Paste-Transpose produces a copy. What if the original data
changes? The copy know nothing about the change!
What if we want the transposed copy to change when the original changes?
Then we use TRANSPOSE. Let's demonstrate: Enter into a new Excel worksheet, the following data (you will of course see
the answers in cells B3 and B4):
|
A1: Item |
B1: Amount |
|
A2: Exclusive |
B2: 10 |
|
A3: VAT |
B3: =B2*14% |
|
A4: Total |
B4: =B2+B3 |
To demonstrate Copy-Paste-Transpose, select cells A1:B4. Click Edit
(menu) > Copy (or press Ctrl+C). Clcik in Cell D1. Click Edit >
Paste Special. Keep the radio button "All" selected. Tick the
checkbox "Transpose". Click OK.
To demonstrate TRANSPOSE, select cells D4:G4. Type =TRANSPOSE(B1:B4)
and press Ctrl+Shift+Enter together. You will see the
same results as in cells D2:G2 above.
Now change cell B2: Where you have the 10, instead type 20. The
result (slightly tidied up):
|
|
A |
B |
C |
D |
E |
F |
G |
|
1 |
Item |
Amount |
|
Item |
Exclusive |
VAT |
Total |
|
2 |
Exclusive |
R 20.00 |
|
Amount |
R 10.00 |
R 1.40 |
R 11.40 |
|
3 |
VAT |
R 2.80 |
|
|
|
|
|
|
4 |
Total |
R 22.80 |
|
Amount |
R 20.00 |
R 2.80 |
R 22.80 |
As you can see, only with the TRANSPOSE formula do changes to the original
carry through to the copy. .
Maximizer 10.5 Released
Maximizer 10.5 focuses strongly on mobility and the web. It is the most
impressive release to date and interfaces with Blackberries as well as Windows
Mobile and Palm. For more information, go to
https://www.max.co.uk/mobile-crm/mobile-crm.html and see what this means.
Then, please phone Judith to obtain more details or e-mail her on
info@softwareafrica.co.za
Judith's "complaint" - Maximizer is so stable and easy to use that we get
almost no support calls following the user training! Customer's happiness
is ensured!
Maximizer Tip
Using it to build your business
Imagine, as a sales professional, not having to go into the office every day,
because you can update your sales pipeline continuously via your cellphone.
How much more could you achieve? As you finish an appointment, you
immediately update your notes with the outcome of the meeting; sit quietly to
put through the order you closed to your sales manager or send the customer the
requested quote via e-mail - all on your cellphone! Well, Maximizer 10.5
makes all of this possible and more.
For sales managers, the dashboard reporting is real time, up dated moment by
moment as your sales team records its successes in the field. The
marketing side of your business handles campaigns to customers, which give you
rich feedback on website visits to look at the products mentioned in the
campaign; who unsubscribed and who seems really interested. You can then
let your team know that there are new prospects out there for them to contact!
Sound like the boost to set you ahead from 02 January 2009? Go to
www.max.co.uk for a real look at the business
points Maximizer 10.5 addresses.
Review: "A Moral and Ethical Dilemma – Systems that Fail"
by Dr
James Robertson
James Robertson, a university classmate
of Rick's, delivered a significant paper at the ImproveIT Conference in September. James says
that "19 out of 20 ERP implementations fail to deliver what was promised"
according to a survey in 2003. From his perspective as an
engineer, he points out that if buildings, bridges, factories, or large ships
failed at the rate that business information systems fail, our technologically-based society
could hardly function. In addition, we face wholesale forced obsolescence of
software that is functioning satisfactorily. The software industry
is the only industry in the world that regularly demolishes and replaces what it
sells when there is no technical reason to do so. Most software is forcibly
discarded after three to seven years: Customers are forced to upgrade
because the older version is no longer supported or supposedly won't work on
newer hardware.
It is in fact perfectly possible to run software that is many years old on
new processors.
James introduces an important and established legal
principle termed "the right to maintain and repair". It originated in the
motor industry and is the legal
basis of the "pirate parts" industry. This principle says that when one purchases a product one has the
right to
maintain and repair and therefore use that product for as long as one wants.
So if a motor manufacturer
stops manufacturing exhaust pipes for your car they automatically lose
their intellectual property rights to the extent that you can
have a third party make an exhaust pipe to the original (or
another) specification. (The principle says nothing
about the economic or mechanical practicality of doing this, it just says
that you have the right to do it.)
What has this to do with computer software? Read on and be amazed...
Applied to software, the right to maintain and repair says that if a software
developer ceases to support a version of their software which you have legally
purchased then you are entirely within your rights to have a third party
(or yourself) maintain that software for as long as you like. You are thus entirely entitled to
demand the source code for no more than the reasonable cost of making a
copy for your use. Alternatively, the supplier has to continue to support
the software.
Now we need someone to establish a legal precedent in the software business.
Any takers?
If you
would like a full copy of this reasoned and scholarly
presentation from
Dr James Robertson, please
click here and send the resulting e-mail (or mail james@jar-a.com with the word "Presentation" in the Subject.
Weinberg's Law of Programming
Following on from James's comments: Weinberg's law of programming says: "If
builders built buildings the way programmers wrote programs, the first
woodpecker that came along would destroy civilization!". Next month we
publish the programmers' response...
We are currently replacing a 20 year old program, that we wrote, as the
company wants more functionality. No other reason than that, but a
pleasure to enhance their processes after so long.
Remember: We can Help you with:―
- Automating your processes with a custom program or database.
- Solving your Maximizer, Access, Excel, Word, Visual Basic, and even Lotus
123 problems.
- Training your company on Maximizer, Excel, Word, Access and Windows (all
levels from beginners to Programming).
- Software: We re-sell and support various CRM, timesheet, scheduling, and
productivity programs.
- Your corporate image with a set of templates on Word or Excel, linked to
your address list.
All
the Best from the team!
Judith and Rick
Directors, Communication in Action (Pty) Ltd t/a Software Africa
PO Box 987, Gallo Manor, 2052 South Africa.
Tel: 011 802-2685. Fax: 011 802-4576 and 086-635-7902/3. Cell: 082
389-3481/2. E-mail: info@softwareafrica.co.za
This entire newsletter is Copyright© 2008 Communication in Action (Pty) Ltd.
Please share it with your friends or post it on your site as long as it is left
intact with all links unchanged, and includes this notice.
To Subscribe to the newsletter, click here and SEND the resulting e-mail.
Your data will not be provided to a third party without your permission.
Back to top
Newsletter
–
December
2008
Editorial – Festive Seasons Greetings
It only seems like yesterday that 2008 began and now we are close to its end!
It has been a truly eventful year with some unexpected changes taking place.
The impact of the sub-prime fiasco and the ensuing global financial meltdown is
only now trickling into South Africa. Reports that job losses could be
severe and impact on at least three times as many people, because of extended
families, are extremely worrying.
So far, however, we are still seeing good investment in infrastructure and
the price of steel is coming down. The latter will assist with keeping
costs control for the 2010 projects. Gauteng is a forest of construction
cranes and I spotted a very pretty magenta one this morning! There I was
thinking that they had to be yellow.
Rains have been good this month to date and the frogs have managed to bring
up some tadpoles on our local spruit. Ducks and geese are also in the
family way.
So to bring this year to an end, I reflect on the new people that have joined
us - Funiwe's son, our grandson, Khanya and Mzamo. The last two have
actually joined the company whereas the first two point to the endless optimism
of parents and their belief that everything will be for the best.
Finally, may we wish you all everything of the best for 2009, please travel
safely and enjoy your well deserved break. Thank You for your support
during the past year as well, it has been much appreciated.
Green Tip
When you shut down your computer, the screen remains on standby, consuming
power. Switch it off using its "on/off" button and it will use less
electricity.
Microsoft Outlook Tip
Last time we mentioned how you can set up Outlook's "signatures" using Outlook's Tools > Options > Mail Format (tab) > Signatures.
You can use this for much more than just some automatic text at the foot of new
e-mails and replies: You can set up as many "signatures" as you like, and drop them into e-mails using
Insert > Signature. This is useful for any "boilerplate" text (text
that you use repetitively and don't want to retype). Examples: Your
signature in Afrikaans, Sotho or Zulu, directions to your offices, disclaimer
notice, favourite quotations, tip of the day.
Excel Tips #60 – Matrix Functions: MDETERM
Did you know that Excel can do Matrix mathematics? That is, maths using
not just one spreadsheet cell at a time, but a block of them. Some of
these are Array Formulas, which we have been looking at for the last several
issues. There are three Matrix functions, all conveniently named starting
with an "M":
MDETERM: Returns the matrix determinant of an array (a number)
MINVERSE: Returns the matrix inverse of an array (an array)
MMULT: Returns the matrix product of two arrays (an array)
.
Maximizer 10.5 Released
Maximizer 10.5 focuses strongly on mobility and the web. It is the most
impressive release to date and interfaces with Blackberries as well as Windows
Mobile and Palm. For more information, go to
https://www.max.co.uk/mobile-crm/mobile-crm.html and see what this means.
Then, please phone Judith to obtain more details or e-mail her on
info@softwareafrica.co.za
Maximizer Tip
Why upgrade in 2009?
Version 10.5 is so well integrated with Microsoft Office that new contacts
can be put directly into Maximizer from Outlook and e-mails saved to existing
contacts. Appointments leave Maximizer as Outlook meeting requests and
additional attendees can be sourced from anywhere in the database.
Attendees' responses are acted upon as they come in.
In addition, being able to run off to your meetings, update the results in
client notes and set up new tasks and appointments from your Windows mobile
instead of lugging around a heavy laptop, is a boon. Reports can be
generated for your sales manager from the same source. Dashboards are also
available across the product range in 10.5 - Group, Professional and Enterprise.
Please note that Entrepreneur is still version 10 and will remain a simple
contact manager, enhanced with the superior Outlook integration and mobility.
All products now run on either Microsoft SQL Express or full SQL.
Sound like the boost to set you ahead from 02 January 2009? Go to
www.max.co.uk for a real look at the business
points Maximizer 10.5 addresses.
In addition, Maximizer has a powerful link to QuickBooks® accounting.
For a young business, this gives complete solution to soundly growing even in
tough times.
From the Helpline: Word 2003 Hyperlinks Show as {Field Codes}
Q: Can you help? I pressed two keys, or clicked on something, and the result is that all hyperlinks in
Microsoft Word display like this:
{ HYPERLINK "https://www.softwareafrica.co.za" } { HYPERLINK "mailto:rick@softwareafrica.co.za" },
but print correctly... I'm going nuts!
A: In Word, click Tools > Options. On the View tab (first tab), at the top right, take the tick out of the checkbox "Field Codes". Click
OK.
Reply to Weinberg's Law of Programming
This is a reply letter to Weinberg's law of programming, which is: "If
builders built buildings the way programmers wrote programs, then the first
woodpecker that came along would destroy civilization."
Dear Mr. Architect,
Please design and build me a house. I am not quite sure of what I need, so you
should use your discretion. My house should have between two and forty-five
bedrooms. Just make sure the plans are such that the bedrooms can be easily
added or deleted. When you bring the blueprints to me, I will make the final
decision of what I want. Also, bring me the cost breakdown for each
configuration so that I can arbitrarily pick one. Keep in mind that the house I
ultimately choose must cost less than the one I am currently living in. Make
sure, however, that you correct all the deficiencies that exist in my current
house (the floor of my kitchen vibrates when I walk across it, and the walls
don't have nearly enough insulation in them). As you design, also keep in mind
that I want to keep yearly maintenance costs as low as possible. This should
mean the incorporation of extra-cost features like aluminium, vinyl, or
composite siding. (If you choose not to specify aluminium, be prepared to
explain your decision in detail.)
Please take care that modern design practices and the latest materials are used
in construction of the house, as I want it to be a showplace for the most
up-to-date ideas and methods. Be alerted, however, that kitchen should be
designed to accommodate, among other things, my 1952 Electrolux refrigerator.
To ensure that you are building the correct house for our entire family, make
certain that you contact each of our children, and also our in-laws.
My mother-in-law will have very strong feelings about how the house should be
designed, since she visits us at least once a year. Make sure that you weigh all
of these options carefully and come to the right decision. I, however, retain
the right to overrule any choices that you make. Please don't bother me with
small details right now. Your job is to develop the overall plans for the house:
get the big picture. At this time, for example, it is not appropriate to be
choosing the colour of the carpet. However, keep in mind that my wife likes
blue.
Also, do not worry at this time about acquiring the resources to build the house
itself. Your first priority is to develop detailed plans and specifications.
Once I approve these plans, however, I would expect the house to be under roof
within 48 hours. While you are designing this house specifically for me, keep in
mind that sooner or later I will have to sell it to someone else. It therefore
should have appeal to a wide variety of potential buyers. Please make sure
before you finalize the plans that there is a consensus of the population in my
area that they like the features this house has. I advise you to run up and look
at my neighbour's house he constructed last year. We like it a great deal. It
has many features that we would also like in our new home, particularly the 25 m
swimming pool. With careful engineering, I believe that you can design this into
our new house without impacting the final cost.
Please prepare a complete set of blueprints. It is not necessary at this time to
do the real design, since they will be used only for construction bids. Be
advised, however, that you will be held accountable for any increase of
construction costs as a result of later design changes.
You must be thrilled to be working on as interesting project as this! To be able
to use the latest techniques and materials and to be given such freedom in your
designs is something that can't happen very often. Contact me as soon as
possible with your complete ideas and plans.
PS: My wife has just told me that she disagrees with many of the instructions
I've given you in this letter. As architect, it is your responsibility to
resolve these differences. I have tried in the past and have been unable to
accomplish this. If you can't handle this responsibility, I will have to find
another architect.
PPS: Perhaps what I need is not a house at all, but a mobile home. Please advise
me as soon as possible if this is the case.
Remember: We can make your business run better by:―
- Automating your in-house processes with a custom program or database.
- Solving your Maximizer, Access, Excel, Word, Visual Basic, and even Lotus
123 problems.
- Training your company on Maximizer, Excel, Word, Access and Windows (all
levels from beginners to Programming).
- Supplying software: We re-sell and support various CRM, timesheet, scheduling, and
productivity programs.
- Promoting your corporate image with a set of templates on Word or Excel, linked to
your address list.
All
the Best from the team!
Judith and Rick
Directors, Communication in Action (Pty) Ltd t/a Software Africa
PO Box 987, Gallo Manor, 2052 South Africa.
Tel: 011 802-2685. Fax: 011 802-4576 and 086-635-7902/3. Cell: 082
389-3481/2. E-mail: info@softwareafrica.co.za
This entire newsletter is Copyright© 2008 Communication in Action (Pty) Ltd.
Please share it with your friends or post it on your site as long as it is left
intact with all links unchanged, and includes this notice.
To Subscribe to the newsletter, click here and SEND the resulting e-mail.
Your data will not be provided to a third party without your permission.
|
